Terms
and Conditions
By renting equipment from Confidence Rentals (“Company”), the Customer agrees to the following Terms and Conditions:
1. Reservation and Payment
- Reservations are not guaranteed until payment or deposit has been received.
- A minimum deposit may be required to secure a rental date.
- Remaining balances are due prior to or upon delivery unless otherwise agreed in writing.
- Deposits may be non-refundable if cancellation occurs within the cancellation period described below.
2. Cancellation Policy
- Cancellations made more than 7 days before the event date will receive a full refund of amounts paid, less any processing fees.
- Cancellations made within 7 days of the event may result in forfeiture of the deposit.
- Weather-related cancellations for inflatable rentals may be eligible for rescheduling at the Company’s discretion.
3. Delivery and Pickup
- Delivery fees are determined by distance, setup requirements, and accessibility.
- Customer must ensure clear access to the setup location.
- Someone 18 years of age or older must be present during delivery and pickup.
- Additional fees may apply for stairs, long carrying distances, difficult terrain, or delayed access.
4. Equipment Use
- Equipment shall be used only for its intended purpose.
- Customer assumes responsibility for supervising all participants using rental equipment.
- Shoes, sharp objects, food, drinks, gum, pets, and silly string are prohibited on inflatable equipment.
- Equipment may not be moved after setup by Company personnel.
- Customer agrees to follow all safety instructions provided by the Company.
5. Weather and Safety
- Inflatables shall not be used during high winds, severe weather, lightning, heavy rain, or unsafe conditions.
- Customer must discontinue use immediately if unsafe weather develops.
- Company reserves the right to refuse setup or require shutdown if conditions are unsafe.
6. Damage, Loss, and Cleaning
- Customer is responsible for equipment from delivery until pickup.
- Customer agrees to pay repair or replacement costs for equipment damaged beyond normal wear and tear.
- Equipment returned excessively dirty may be subject to cleaning fees.
- Missing accessories, parts, stakes, extension cords, or equipment will be charged at replacement value.
7. Site Requirements
Customer is responsible for:
- Obtaining any required permissions or permits.
- Ensuring adequate electrical service is available.
- Identifying underground utilities, sprinkler systems, septic systems, and other hazards before setup.
- Providing a safe, level setup area.
8. Limitation of Liability
To the fullest extent permitted by law, Customer assumes all risks associated with use of rented equipment. Confidence Rentals, its owners, employees, and representatives shall not be liable for injuries, death, property damage, lost profits, incidental damages, consequential damages, or claims arising from the use, misuse, or inability to use rental equipment.
9. Indemnification
Customer agrees to defend, indemnify, and hold harmless Confidence Rentals, its owners, employees, and agents from any claims, lawsuits, damages, costs, attorney fees, or liabilities arising from the rental, use, possession, or operation of rented equipment.
10. Right to Refuse Service
Confidence Rentals reserves the right to refuse service, cancel a reservation, or remove equipment without refund if equipment is being used unsafely, illegally, or in violation of these Terms and Conditions.
11. Governing Law
This agreement shall be governed by the laws of the State of Missouri. Any disputes shall be resolved in the courts located within Missouri.
Additional Fees and Special Conditions
Failed Delivery / Inaccessible Setup Fee
Customer is responsible for ensuring the delivery location is accessible and ready for setup at the scheduled time. If Company personnel arrive and are unable to complete delivery due to lack of access, unsafe conditions, insufficient space, aggressive animals, locked gates, inability to contact the Customer, incorrect address information, or any condition outside the Company’s control, a minimum Failed Delivery Fee of $100.00 shall be charged. Additional delivery charges may apply if a second delivery attempt is requested.
Cleaning Fee
All equipment must be returned in substantially the same condition in which it was delivered, excluding ordinary wear and tear. Equipment returned with excessive dirt, mud, food, beverages, candy, gum, face paint, confetti, glitter, animal waste, bodily fluids, or other debris requiring extraordinary cleaning shall be subject to a minimum Cleaning Fee of $250.00. If actual cleaning costs exceed $250.00, Customer shall be responsible for the full cost of cleaning and restoration.
Silly String and Prohibited Substances
Silly string, spray foam, colored powders, paint, fireworks, open flames, and similar substances are strictly prohibited on or near rental equipment. Customer acknowledges that silly string can cause permanent damage to inflatable materials. Any use of silly string on or around inflatable equipment will result in Customer being responsible for all repair costs and, if necessary, the full replacement value of the damaged equipment.
Replacement Cost for Damaged Equipment
Customer shall be liable for the full replacement cost of any equipment that is lost, stolen, destroyed, intentionally damaged, or damaged beyond economical repair while in Customer’s possession or control. Replacement cost shall be determined by current market value, replacement purchase price, shipping, labor, and associated expenses incurred by Confidence Rentals.
Weather Shutdown Requirement
For inflatable rentals, Customer agrees to immediately stop use and evacuate all participants if winds exceed manufacturer recommendations, lightning is observed, heavy rain occurs, or any unsafe condition develops. Continued use during unsafe weather conditions shall constitute misuse of equipment and may void any warranties, guarantees, or liability protections.
Collection Costs
Customer agrees to pay all costs associated with collecting unpaid balances, including reasonable attorney fees, court costs, collection agency fees, and other expenses incurred by Confidence Rentals in enforcing this Agreement.
Charge Authorization
Customer authorizes Confidence Rentals to charge any payment method on file for unpaid balances, cleaning fees, repair costs, replacement costs, missing equipment charges, collection expenses, or other amounts owed under this Agreement.